HCohen schreef op 29 december 2021 10:41:
Een punt voor fysieke retail...
(online)Retailers surrender to unprecedented costs on online returns
Amazon packages in front of a FedEx truck in New York on Nov. 26. Christopher Lee/Bloomberg via Getty Images
Returning unwanted gifts this holiday season is becoming so expensive for retailers that they just might let customers keep the products — and issue refunds anyway.
Why it matters: The cost of online returns is soaring, contributing to increased prices, product shortages and supply chain stress.
The big picture: Returning a
is expected to cost an average of $33, up 59% from 2020
, according to Optoro, a returns processor.
Worker shortages and supply chain problems are taking a toll, Optoro CEO Tobin Moore tells Axios.About three in 10 online purchases are returned
, according to CBRE Supply Chain.